1. General

• These terms and conditions govern your use of this website and all related services provided by Mr & Mrs Pet Store.
• By accessing this website, you agree to be bound by these terms. If you do not agree, you may not use our services.

2. Products and Services

• All products listed on the website, including pet food, accessories, and health products, are subject to availability.
• We reserve the right to modify, discontinue, or change any product without prior notice.
• Descriptions, images, and prices of products are accurate to the best of our knowledge. However, we do not guarantee that all information is error-free.

3. Pricing and Payment

• All prices listed on the website are in LKR and inclusive of taxes unless stated otherwise.
• We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (where applicable).
• Full payment must be made at the time of purchase or delivery. If any issues arise with your payment, we reserve the right to cancel your order.

4. Shipping and Delivery

• We offer delivery within specified areas. Delivery charges and timeframes will be provided during checkout.
• Delivery times may vary depending on product availability and your location. We will inform you if there are any unexpected delays.
• It is your responsibility to provide accurate shipping information. Mr & Mrs Pet Store is not responsible for deliveries made to incorrect addresses due to customer error.

5. Returns & Refunds

• We offer a 7-day return policy on defective or damaged products. Please notify us within 24 hours of receiving the item.
• Products must be returned in their original packaging, unused, and in the same condition as received.
• Refunds will be processed once the returned items are inspected. The refund will be credited to the original payment method.
• We do not accept returns for perishable goods (e.g., pet food) unless they are defective.

6. Privacy Policy

• Your privacy is important to us. All personal information provided by you is protected in accordance with our Privacy Policy.
• We do not share or sell your personal information to third parties unless necessary to complete your order or comply with legal requirements.

7. Limitation of Liability

• Mr & Mrs Pet Store will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
• We are not responsible for any health issues or reactions caused by the improper use of products purchased from our store. Please consult a veterinarian if needed.

8. Intellectual Property

• All content on the website, including logos, images, product descriptions, and designs, is the intellectual property of Mr & Mrs Pet Store. Unauthorized use, reproduction, or distribution is prohibited.

9. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website.

10. Governing Law

• These terms and conditions are governed by the laws of Sri Lanka. Any disputes or legal matters will be handled under the jurisdiction of the Sri Lankan courts.

11. Contact Us

• If you have any questions or concerns regarding these terms, feel free to contact us at:
  • Mr & Mrs Pet Store
  • Address: 250 DNM Perera Mawatha Road, Colombo 08
  • Phone: 0772777462/0112082822
  • Email: Info@mrandmrspetstore.lk

    Contact whatsapp :- 0772777462 Store contact 
                                            0777270386 Harshan 
    24/7 Hotline              :- 0112082822