Privacy Policy

At Mr & Mrs Pet Store, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information when you use our website or engage with us:

Personal Identification Information: This includes your name, email address, phone number, and billing/shipping address.
Payment Information: Credit/debit card details or payment methods, used solely for processing transactions.
Order History: Details of the products you’ve purchased from us.
Browser and Device Information: Data like your IP address, browser type, operating system, and browsing behavior.
Communications: Emails or messages you send to us, including feedback or queries.

2. How We Use Your Information

We use the information collected for the following purposes:

To process transactions: To manage and fulfill your orders, process payments, and arrange for delivery.
To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
To personalize user experience: We may use the information to understand how you and others use our website and to offer personalized content and recommendations.
To send periodic emails: We may send updates about your orders or respond to inquiries. If you subscribe to our newsletter, you will receive promotional content unless you choose to opt out.
For marketing: With your consent, we may send you information about new products, offers, and promotions.

3. Sharing Your Information

We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted third parties that assist us in operating our website, conducting business, or servicing you (e.g., payment processors, delivery services), provided they agree to keep your information confidential.
Legal Compliance: We may disclose your information if required by law or to protect the rights, safety, or property of Mr & Mrs Pet Store, our users, or others.

4. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online data transmission or storage is guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your login information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your computer that help us recognize you and remember your preferences for future visits.

Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of our website (e.g., shopping cart).
- Analytics Cookies: Help us analyze user behavior to improve the website’s performance.
- Marketing Cookies: Used to provide personalized advertisements based on your interests.

You can modify your browser settings to decline cookies, but this may affect your ability to use certain features of the website.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections if your information is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Our website may contain links to third-party websites, products, or services. These external sites have their own privacy policies, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates.